Delivery & Returns

We use a system that calculates the postage at the checkout according to weight so that we can charge more accurately.

Our maximum UK postal charge is £4.99.

We aim to dispatch all orders within 1 – 3 working days. We send orders with the Royal Mail or a courier service depending on the weight of your order.

UK

Order are sent 1st or 2nd class. If your order has not arrived within 1 week, please contact us. If you’d like a faster service, please email us and we can organise payment for Special Delivery which costs an extra £5.

International – including Switzerland, Norway & Iceland

We send our international orders tracked and signed and will email you the tracking details when your order is sent. Generally, your order should arrive within 5 – 10 working days. However, depending on circumstances beyond our control, orders can take 3 – 6 weeks. If your order has not arrived within this period of time, please email us.

We do NOT send any international orders in December as they are often late or get lost!

Unfortunately, due to Brexit and new EU tax laws, we can no longer sell to our European customers directly through our website. However, we can sell via our Etsy shop as they calculate and submit the correct tax.

So that you can feel confident in making an online payment, we use Paypal and Stripe as they are known worldwide for their secure and easy payment process. Payments over the phone are processed by Stripe.

• Stripe – on our website, credit or debit cards are processed easily, quickly and securely.
• Paypal – no need to sign up to an account to pay with your debit or credit card through Paypal.
• Phone – 01929 400643 – to pay by card (10am – 4:00pm Mon – Fri ONLY)
• Cheque – Product Order Form and send us a cheque.

A full refund is available on any items purchased from Astrocal if you are not fully satisfied. Please note that we do not refund postage costs unless there is a fault with the product.

If you wish to return or exchange an item:

• contact us within 7 days from the day of delivery by phone or email.
• return the item within 14 days from the day of delivery.
• all returns must be in original packing and in unused condition
• unless there is a fault with the product, you will need to pay the return cost of postage. We recommend that you use the Royal
• Mail special delivery with insurance.
• Refused shipments or bad address returns shall incur the shipping fees.

If we are given the incorrect address and we do not receive the item back then we do not give a refund or replacement.

If your order is damaged in transit – contact us within seven working days of receipt. We will ask you to return the items at our own cost and will provide a replacement.

The customer has a 7 day ‘cooling off’ period from the day they receive their goods, in which you should notify us that you wish to cancel the order. A full refund will be given.

If the goods have already been dispatched and it is simply a ‘change of heart’ then the return delivery costs will be bourn by you the customer. However, if there is a fault, the return delivery costs will be bourn by Astrocal.